Q1 2023: Investing Insights with Principal, Jennifer Warder, "[NEW] Investor Portal"

Investing Insights: "[NEW] Investor Portal"

Written by Jennifer Warder
Q1 2023 Newsletter

At the end of January, we rolled out our [NEW] Investor Portal to our active investors and have been delighted to see that our investors have already been making use of the new fields they can edit & forms they can submit. Below are some highlights of the functionality or data available now on the [NEW] Investor Portal that either did not exist or was limited previously:

 Help: For the first time, investors can access a Help page hosting tutorial videos & a Help document to assist in learning & understanding the functionality of the [NEW] Investor Portal.

PREVIEW: [NEW] Investor Portal Help Page

Investor Portal Help Page Help Document Preview

 Document Previews: For pages with documents listed, investors are able to select a document from the list & view the full contents of the Document in a preview panel on the page without having to download the document. (A sample of a previewed document is shown in the example above).
Banking: Investors can now review the current ACH Instructions on file for their various SPI investments. There's also a form available to securely submit new instructions & identify the investment(s) to which the instructions should apply.

PREVIEW: [NEW] Investor Portal Banking Page

Investor Portal Banking Info Page Preview

 K-1 Data Review: On the K-1 Data Review page, investors are able to review the K-1 data appearing in the fields E – I2 for each title ("Investor Account" or how they invested). Recently, this visibility allowed investors to provide us with updates to ensure K-1 accuracy ahead of our 2022 tax season deadline. We had more update requests this year than when we provided investors with draft K-1s for review in previous years, proving out the value of this page.

PREVIEW: [NEW] Investor Portal K-1 Data Review Page

Investor Portal K-1 Data Review Page Preview

 SREO: Investors can now collect data & resources for their Statement of Real Estate Owned ("SREO") on a centralized page within the Portal for the first time.
Edits to Data: Investors now have the ability to more easily access information related to their personal Profiles & Investor Accounts. We know the information is more readily accessible because only since the [NEW] Investor Portal launch did some of our investors realize how out-of-date their personal information was. In addition, for data changes without legal or other ramifications (i.e., addresses, phone numbers, etc.), investors can now edit this information inline; these updates save after exiting the field. For data changes with broader implications (i.e., legal document requirements), investors can securely submit these changes to us for review using a form provided on the page, allowing us to work with them directly regarding any additional requirements for the requested change(s).
Secure Document Upload: In the past if an investor needed to provide us documentation, we would email secure upload instructions. However, with the [NEW] Investor Portal, investors are able to log in & securely upload using a page available to them for that purpose.

In the second quarter of 2023, we're excited to roll out the next phase of the [NEW] Investor Portal related to  SPI Offerings. Besides the ability to securely upload documents, below is some additional, upcoming functionality that will be available to investors in the [NEW] Investor Portal during the equity raise process:

 Offering Home: Those interested in an SPI Offering can view the Offering status, key deadlines, an overview of the target returns, & the Offering documents on the Offering Home page.
Opt-In: Investors can register their interest in a particular Offering by filling out an Opt-In form within the Portal. When completed inside the Investor Portal, known investor data will default, saving time for the investor completing the form. 
Subscribing: Active investors choosing to invest in an Offering using a title (Investor Account) we have on file can review their data for accuracy & ensure that we have the most current legal documents on file. After confirming the accuracy of their Investor Account data, they can launch the Subscription Booklet, which will pre-populate with the information on file, significantly reducing the amount of data entry investors with existing Investor Accounts previously had to enter to submit a Subscription Booklet.
Those with New Investor Accounts will navigate a form that will better guide them through the fields required based on their Investor Account Type (i.e., Individual, Joint, Entity, Trust, Retirement, etc.). Once the New Investor Account is fully set up, investors will be able to review it for accuracy, and then launch the Subscription Booklet as mentioned above.
Tasks: We are also working towards providing a page where those who have submitted interest in an Offering can see the next Task(s) required for them to complete to move forward in the process.

We're very excited about our [NEW] Investor Portal So far, it's allowing us to capture & display more data in more effective & useful ways for our investors' review. We especially look forward to how it will assist in streamlining our Offerings process for our investors!